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This report has been prepared by the Employment Services Expert Advisory Panel (the panel). It has been commissioned by the Australian Government to recommend what a future employment services system should look like. The report outlines the panel's view on the key principles to underpin a future system and the 11 recommendations to Government to implement them. The report explains how a system developed in accordance with these principles and recommendations would operate. The report also conveys the panel's view of the benefits such a system would deliver to job seekers, employers, employment services providers and Government. It is based on extensive user consultation and consideration of national and international evidence. It represents the panel's holistic advice on the employment services system needed to deliver better outcomes for users. It does not represent Government policy and is one of a number of inputs that will inform the Government's consideration of a future employment service. The panel recommended service delivery to be grounded in digital and supported with face-to-face services for those who need them. They recommend a more user friendly and personalised new system built on trust that empowers users.

Edited excerpts from publication and publisher's website.

The report of the government inquiry into the appropriateness and effectiveness of the objectives, design, implementation and evaluation of jobactive by the Senate Education and Employment References Committee is available in VOCEDplus at TD/TNC 135.413. Show less